FAQ

Answers to Your Common Questions

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Frequently Asked Questions

Helpful Answers

Here are the most common questions people ask before booking electrical, refrigeration, or appliance repairs. If you don’t see your question listed, simply reach out our team is always happy to help.

Why is my refrigerator not cooling properly?

This usually happens due to a blocked filter, low refrigerant, faulty components, or lack of maintenance. Our technicians can inspect your system, identify the exact issue, and get it cooling efficiently again.

Why does my power keep tripping?

Tripping can be caused by overloaded circuits, old wiring, faulty appliances, or other electrical faults. We diagnose the problem safely and ensure your home is protected from electrical hazards.

Do you repair all major appliance brands?

Yes, we work with most major brands, including fridges, ovens, dishwashers, washing machines, and more.

Do I need to be home during the service?

Yes, someone needs to be present so we can access the equipment and discuss the issue with you.

Why is my oven not heating?

This can be caused by faulty heating elements, thermostats, or wiring issues. We can repair or replace the faulty part on-site.

Can you check my home's electrical safety?

Yes, we offer full electrical safety inspections to identify hazards, ageing wiring, overloaded circuits, and compliance issues.

Do you offer replacement options if something cannot be repaired?

Yes, if a repair is not cost-effective, we can recommend replacement options that suit your needs and budget.

Why does my switchboard make buzzing noises?

Buzzing can indicate loose connections, overloaded circuits, or failing breakers. It should be checked immediately for safety.

How long does a typical repair take?

Most repairs are completed on the same visit, but more complex issues may require ordering parts.

Do you offer maintenance services as well?

Yes, regular servicing helps prevent breakdowns and extends the life of your refrigerator systems and appliances.

Are your technicians fully licensed?

Absolutely. Our electricians and refrigerator technicians are fully licensed and insured for your safety.

Do you provide upfront pricing?

Yes. we offer honest. transparent pricing so you always know what to expect before any work starts.

Do you repair dishwashers?

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What if I smell burning but cannot find the problem?

Turn off power to the affected area and contact us. Burning smells often indicate wiring faults or overheating components.

Do you provide regular refrigerator cleaning?

Yes, deep cleaning removes dust, mould, and bacteria, improving both performance and air quality.

Can you install ceiling fans?

Yes. our electricians install and replace ceiling fans for better airflow and energy efficiency.

Can you fix burnt or damaged power outlets?

Yes, burnt outlets can be dangerous and should be repaired immediately. Our licensed electricians replace faulty outlets and inspect for any underlying electrical issues.

Why is my fridge not staying cold?

Common causes include worn door seals, thermostat failures, blocked vents, or compressor problems. We diagnose the issue and repair it quickly to prevent food spoilage.

Do you install new air conditioner systems?

Yes, we supply and install split-system air conditioners for homes and businesses across Townsville and the surrounding suburbs.

What brands of refrigerator do you work with?

We service all major brands, including Mitsubishi, Fujitsu, Daikin, Kelvinator, Panasonic, and more.

Why is my washing machine shaking or moving?

This often happens due to unbalanced loads. worn suspension parts or uneven flooring. We can assess and repair the cause.

How do I know if my refrigerator needs regassing?

If your unit is blowing warm air, running longer than usual, or icing up, it may need a refrigerant check.

Do you offer reminders for annual servicing?

Yes, we can remind you when your refrigerator or electrical systems are due for maintenance.

Can I get help choosing the right air conditioner for my home?

Absolutely, we can recommend the best size and type of unit based on your home layout and cooling needs.

Need fast help with electrical, refrigerator, or appliance issues?

1300 070 569

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